Privacy Policy
Last updated: October 17, 2025
El Balconcito (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, contacting us, or visiting our restaurants, you agree to the practices described below.
Information We Collect
We collect information you provide directly and information collected automatically when you use our website.
- Contact & Inquiry Details: name, email address, phone number, and message content submitted through our Contact Us form.
- Reservation or Event Requests: preferred date and time, party size, and special notes.
- Membership Sign-ups: name, email, phone number, birthday, and communication preferences when you join our mailing list.
- Location Information: general location derived from your IP address for analytics.
- Usage Data: pages viewed, links clicked, and referring pages collected via cookies or similar technologies.
How We Use Your Information
- Provide Services: respond to inquiries, process reservations, and offer customer support.
- Communicate: send confirmations, updates, and—with your consent—promotions or event details.
- Improve Our Website: analyze usage to enhance your browsing and ordering experience.
- Legal & Safety: protect against fraud, enforce our terms, and comply with laws.
Cookies and Similar Technologies
Privacy Policy: We use cookies and similar tools to operate our website and understand how visitors use it.
- Essential Cookies: necessary for site functionality.
- Analytics Cookies: help us measure traffic and performance.
- Preference Cookies: remember your settings and choices.
You can manage or disable cookies in your browser settings. Disabling certain cookies may affect website performance.
How We Share Information
- Service Providers: trusted vendors who help us operate the website, send communications, and analyze performance.
- Third-Party Ordering or Delivery: if you order through external partners, their privacy policies apply.
- Legal and Safety: when required by law or to protect our rights, staff, or customers.
- Business Transfers: in case of a merger, acquisition, or business restructuring.
Data Retention
We keep personal information only as long as necessary to provide services, comply with laws, and resolve disputes. Retention time varies depending on data type and purpose.
Your Choices and Rights
- Marketing Preferences: you can unsubscribe from promotional emails at any time using the link provided.
- Text Messages: reply “STOP” to opt out of SMS notifications.
- Access or Delete Data: contact us to request access, correction, or deletion of your personal information.
- California Residents: we comply with the CCPA/CPRA and do not sell personal data.
- EEA/UK Residents: GDPR rights include access, rectification, erasure, and data portability.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.
Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect data from minors. If we learn that a child’s data has been provided, we will delete it immediately.
Changes to This Policy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website means you accept the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out to us using the contact details below. You can also visit or call our restaurants during business hours.
El Balconcito – Godfrey Ave
658 E Godfrey Ave Philadelphia, PA 19120
Open Daily 11am–11pm
El Balconcito II – Castor Ave
7326 Castor Ave Philadelphia, PA 19152
Open Daily 11am–11pm
Vista Peru
20 S 2nd Street Philadelphia, PA 19106
Open Daily 11am–11pm
Follow Us
If you contact us through our website form, we will use the information you provide (name, email, phone number, and message) solely to respond to your inquiry. You may also reach us directly by email at info@elbalconcito.com or by phone at the n